Specifications, Warranty & Guarantee
DUE TO THE NATURE OF OUR CUSTOM PRODUCTS, ABSOLUTELY NO CHANGES, ALTERATIONS, or CANCELLATIONS WILL BE MADE ONCE THE ORDER HAS BEEN PLACED. ORDERS ARE PROCESSED IMMEDIATELY. ALL MEASUREMENTS, STYLES, SPECIES, SHIPPING TYPE and DESTINATION ARE FINAL. THERE ARE NO EXCEPTIONS TO THIS POLICY.
ALL ORDERS FOR OUR NON-CUSTOM MADE PRODUCTS ARE PROCESSED IMMEDIATELY, AND DUE TO THIS REASON NO CHANGES, ALTERATIONS, or CANCELLATIONS WILL BE MADE ONCE THE ORDER HAS BEEN PLACED.
Please ensure that you're 100% confident in the details of your order. Confirm that you've entered all of your measurements, styles, models, finishes, billing, shipping, and account information correctly before finalizing your purchase.
- Order Processing:
- Once an order is placed, it is processed immediately, and cannot be changed, cancelled or altered for any reason.
- Shipping & Delivery
We only ship within the United States and cannot ship to PO Box addresses.
Shipping will typically take between 1-7 business days, except for orders going to Hawaii and Alaska.
The customer acknowledges that there are a variety of factors that may impact, and/or delay the
delivery or order
. Many of them are beyond the control of Now Build Inc. and its affiliates. Regardless of the nature of a delayed shipment, Now Build Inc. and its affiliates will not be held responsible for any delays and any subsequent problems.
- Please be advised that some delivery services will contact you prior to the delivery. If they are unable to reach you by the phone numbers provided, they will not deliver your order. In the event the shipping/freight company can not reach you to schedule a timely delivery there will be storage fees accrued on a daily basis. Customers are responsible for additional charges accrued due to storage and/or redelivery . In the event that Now Build Inc and its affiliates can not get ahold of the you or the contact during this time, the order will be destroyed or returned to our facilities at the expense and liability of the customer. Please ensure that all contact information provided is current and that someone will be available during your delivery window.
- Insured packages
- All packages are shipped with insurance for the order amount. In the event a product is damaged by the shipper, the customer must report the damage within 3 business days of package delivery.
- Custom Made Products (Cabinet Doors, Drawer Fronts, Drawer Boxes):
- Order Processing
- The reason we are able to offer the best made products in the United States with the fastest turnaround is that we have a highly efficient ordering and manufacturing process. The drawback, is that it is not flexible. Once an order is placed, it is processed immediately at our factory and cannot be changed, cancelled or altered for any reason. It may seem confusing to people unfamiliar with the manufacturing process, but this is the reason that we can offer such a great, custom product, with such a short lead time. If you are concerned that you may want to change your order, please do not place it. We typically allow 6-8 business days for production of most custom made products, prior to shipping; there are exceptions to this allowance. Questions or ambiguity about your order may result in a delay of processing. Now Build Inc. and its affiliates will do its best to have the order processed and delivered within the promised time, but the customer realizes that delays may occur for a variety of unknown reasons. In the event that a delay occurs, for any reason, Now Build Inc. and its affiliates will not be held responsible for any resultant losses or costs.
- Replacement / Return / Damaged / Defective Policy:
- Damaged/Defective Items - General
- Any product over 60” in width or height, will not be guaranteed against warping, twisting, splitting, and/or other defect. Any product over 50” in height will not be guaranteed, without a Center Rail, against warping, twisting, splitting, and/or other defect. If your merchandise purchased from Now Build Inc. or its affiliates arrives damaged or defective a replacement will be issued. All replacements require prior-approval. Claims on any orders or material discrepancies must be made within three (3) business days of order delivery and prior to any installation or modification. A “Defective/Damaged Material” form must be completed, by clicking the link below, to notify us of the defective or damaged material. An email will be sent to you typically within three (3) business days with the authorization or rejection notification, and instructions for your replacements or next steps. If a replacement item is not available a refund may be authorized at the discretion of Now Build Inc.
Custom Made Products (Doors, Drawer Fronts, Drawer Boxes etc. )
Products must be inspected upon receipt. If your items from Now Build Inc. or its affiliates arrive damaged or defective a replacement will be provided.
All replacements require prior-approval. Claims on any orders or material discrepancies must be made within three (3) business days of order delivery and prior to INSTALLING, HINGING, HANGING, or FINISHING OR MODIFICATION.
- Cabinet Doors / Drawer Fronts
Any variation from our normal construction specifications is not guaranteed. Any product over 60” in width or height, will not be guaranteed against warping, twisting, splitting, and/or other
defect. A warp or twist of 3/16 of an inch or less is not considered a defect. Any product over 50” in height will not be guaranteed without a Center Rail, against warping, twisting, splitting, and/or other defect. A twist is measured by placing the face of the door against a true plane surface. Cabinet doors are manufactured to the nearest 1/16 of an inch. There is a 1/16 of an inch tolerance for all cabinet doors and drawer fronts.
- In the event that a mistake has been made on the part of Now Build Inc. and its affiliates we will do everything in our power to correct the mistake. Now Build Inc. and its affiliates are not responsible for any delays or subsequent damages, to the order or the customer’s project, as a result of a remake, replacement or problem order. For all merchandise purchased from Now Build Inc., defects or damaged material must be reported within three (3) business days of delivery. A “Defective/Damaged Material” form must be completed, by clicking the link below, to notify us of the defective or damaged material. An email will be sent to you typically within three (3) business days with the authorization, and instructions for your replacements. If a replacement item is not available a refund may be authorized at the discretion of Now Build Inc.
- Custom Made Products
- ALL CUSTOM MADE PRODUCTS INCLUDING CABINET DOORS, DRAWER FRONTS, DRAWER BOXES and ANY OTHERS ARE NON-RETURNABLE. Due to the custom nature of our product ABSOLUTELY NO CHANGES, ALTERATIONS, or CANCELLATIONS will made once the order has been placed.
- Non-Custom Products
- If you are unsatisfied with any merchandise, other than custom made products , purchased from Now Build Inc. or its affiliates you may return the item(s) within 30 days. Returns are accepted within 30 days of delivery of your order for in-store credit only. Now Build Inc. charges a 25% restocking fee for all returns, and shipping and handling are non–refundable. Now Build Inc. will only accept returned items in an unused state and in the original and undamaged packaging, and in resellable condition. The customer is responsible for the cost of return shipping.
- Any and all returns require prior authorization before an in-store credit can be issued. Please complete the “Return Authorization Request” by clicking the link below, to request a return of your merchandise. You will receive a response to your request with in 3 business days. A copy of the original packing slip / invoice must be included with your returned material.
Now Build Inc. offers a three year warranty on all RTF products from date of purchase, against delaminating, yellowing, chipping and cracking as a result of reasonable treatment and normal conditions. Our warranty is limited to the replacement of door, drawer fronts,and accessories. We provide special handling instructions with every order to minimize any warping, swelling, scratching, chipping, or delaminating due to conditions beyond our control.
We have developed our ordering process to assist you in ordering and receiving what you need. At the time of purchase you must agree to the Terms of Service and Cancellation and Return Policy . Because of this if you are unsure of your order in any way, please wait until you are confident in your order specifications before finalizing your purchase. Orders are sent to our manufacturing and distribution facilities immediately, and cannot be canceled or changed once placed.
Cabinetnow.com is a Now Build Inc. affiliate.
Notification of Changes:
Please note that Now Build Inc. may change this policy from time to time by updating this page. Please check this page from time to time to ensure that you are aware of any changes as you are agreeing to Terms of Service at the time of purchase.
These terms form part of an Agreement between you the customer, and Now Build Inc. Your agreement indicates your understanding, agreement to, and acceptance of the full Terms of Service contained herein.
Revision 9.29.16 -SH